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ISSUE NO. 20
March 2026
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Legal Corner

What Happens to Your Debts While You’re Inside?

From credit cards to unpaid fines, understanding your rights and options while incarcerated

By
Prisoner Legal Service Queensland

Alice Pasquale via Unsplash

Generally, debts can be put into two categories.

First, there are private debts (e.g. from a bank, a landlord, a car dealer, or ‘Afterpay’).

Second, there are debts owed to the State (e.g. unpaid fines).

When it comes to private debts, it’s important to know who you need to pay, and how much you owe.

You can ask for an account of your debts by contacting agencies such as ‘Equifax’ (PO Box 964, North Sydney NSW 2059).

In Queensland, debts are unable to be recovered after 6 years.

Importantly, the National Credit Code (NCC) is a useful tool.

Under the NCC, lenders can be charged if they do not do certain things once a borrower says they are in financial hardship.

If you tell a lender that you are in financial hardship, the lender must:

  • respond to you,
  • investigate your situation, and
  • make a reasoned decision on whether to change the terms of your loan to accommodate the hardship.

If the lender doesn’t respond, or is unfair, you can complain to the Australian Finance Complaints Authority (AFCA) at (Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne, VIC 3001).

Or, you can go to the Federal Court and ask a judge to change the terms of the loan.

The National Credit Code applies everywhere in Australia and can be found in Schedule 1 of the National Consumer Credit Protection Act.

Debts from unpaid fines are different.

In some jurisdictions including Queensland, you can you apply for work or alternative activities to count as payment of a fine debt under a Work Development Order (WDO).

You can also apply for a fine to be waived.

Each state will take into account different circumstances when deciding whether to waive your fine.

While it is important to look at the law that applies where you live, fines might be waived because of:

  • Domestic and family violence;
  • Special circumstances and unusual hardship;
  • Medical reasons; and
  • When you have no reasonable prospect of repayment.

To get a fine waived, you will need to write to the issuing agency and explain the reasons why you can’t pay.

Financial Counsellors can help you with debts. Ask if your prison offers financial counselling.

Generally, debts can be put into two categories.

First, there are private debts (e.g. from a bank, a landlord, a car dealer, or ‘Afterpay’).

Second, there are debts owed to the State (e.g. unpaid fines).

When it comes to private debts, it’s important to know who you need to pay, and how much you owe.

You can ask for an account of your debts by contacting agencies such as ‘Equifax’ (PO Box 964, North Sydney NSW 2059).

In Queensland, debts are unable to be recovered after 6 years.

Importantly, the National Credit Code (NCC) is a useful tool.

Under the NCC, lenders can be charged if they do not do certain things once a borrower says they are in financial hardship.

If you tell a lender that you are in financial hardship, the lender must:

  • respond to you,
  • investigate your situation, and
  • make a reasoned decision on whether to change the terms of your loan to accommodate the hardship.

If the lender doesn’t respond, or is unfair, you can complain to the Australian Finance Complaints Authority (AFCA) at (Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne, VIC 3001).

Or, you can go to the Federal Court and ask a judge to change the terms of the loan.

The National Credit Code applies everywhere in Australia and can be found in Schedule 1 of the National Consumer Credit Protection Act.

Debts from unpaid fines are different.

In some jurisdictions including Queensland, you can you apply for work or alternative activities to count as payment of a fine debt under a Work Development Order (WDO).

You can also apply for a fine to be waived.

Each state will take into account different circumstances when deciding whether to waive your fine.

While it is important to look at the law that applies where you live, fines might be waived because of:

  • Domestic and family violence;
  • Special circumstances and unusual hardship;
  • Medical reasons; and
  • When you have no reasonable prospect of repayment.

To get a fine waived, you will need to write to the issuing agency and explain the reasons why you can’t pay.

Financial Counsellors can help you with debts. Ask if your prison offers financial counselling.

How to Prepare for Your Defence

How to Prepare for Your Defence

How to Prepare for Your Defence

This is from a booklet of legal information from an anonymous prisoner.
This is from a booklet of legal information from an anonymous prisoner.

The criminal justice system deals with proof, not truth. The police and Crown present allegations; the defence rebuts them; the jury decides whether the Crown has met the required standard of proof. “Truth” and “innocence” are not part of the legal equation.

Legal Corner

ISSUE NO. 18

4 MIN READ

New Virtual Bail Courts in NSW

New Virtual Bail Courts in NSW

New Virtual Bail Courts in NSW

An explainer from the Aboriginal Legal Service (NSW/ACT) Limited
An explainer from the Aboriginal Legal Service (NSW/ACT) Limited

The way the NSW court system deals with bail hearings on weekdays has changed.

Legal Corner

ISSUE NO. 14

2 MIN READ

How to Complain to the Ombudsman

How to Complain to the Ombudsman

How to Complain to the Ombudsman

By About Time
By About Time

The Ombudsman is an independent organisation that oversees complaints against government decisions and actions. Each state/territory has their own Ombudsman. The Ombudsman responds to a complaint by investigating from both sides what has happened and why.

Legal Corner

ISSUE NO. 2

8 MIN READ

Struggling With Debt? Financial Counselling Might Help!

Struggling With Debt? Financial Counselling Might Help!

Struggling With Debt? Financial Counselling Might Help!

By About Time
By About Time

Financial counsellors are skilled professionals who provide advice and support to people struggling with bills and debt.

Legal Corner

ISSUE NO. 6

3 MIN READ

Inspectors’ Report!

By About Time

Inspectors and ombudsmen regularly go to prisons and publish reports on what they find and what they think needs to be improved. They also complete reports on issues such as access to healthcare or the use of segregation.

Legal Corner

ISSUE NO. 23

4 MIN READ

The Parole Patchwork: An Overview of Australia’s Parole Laws

By Human Rights Law Centre lawyer Monique Hurley, with assistance from Connor Shaw

In recent years, regressive reform of parole laws in many places has made it increasingly difficult for people in prison to access parole.

Legal Corner

ISSUE NO. 23

4 MIN READ

Open Air in Prison: Your Rights Explained

By Human Rights Law Centre and Prisoners’ Legal Service

With people in prisons across the country being subjected to an “epidemic of prison lockdowns”, it is important to note that bare minimum safeguards exist in law, in most jurisdictions, that purport to guarantee at least some time ‘in the open air’ each day for people behind bars.

Legal Corner

ISSUE NO. 22

5 MIN READ

Law and Healthcare: Why Can’t I Get My Usual Prescriptions From Prison?

By Prisoners' Legal Service Queensland

There is a lot of talk about human rights in prison – with things like ‘the Mandela Rules’, ‘the principle of equivalence’, and access to health care without discrimination.

Legal Corner

ISSUE NO. 21

2 MIN READ

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